The Craft Beer Advent Calendar is a James Clay product. For questions relating to The Craft Beer Advent Calendar please contact firstname.lastname@example.org. James Clay is the trading name of Broom House Investments Limited, registered in the UK at Calder Bank, Unit 1, River Street, Brighouse, West Yorkshire HD6 1LU.
The Website is brought to you by Broom House Investments Limited. Broom House Investments Limited believes it is important to protect your Personal Data (as defined in the Data Protection Act 1998 and General Data Protection Regulation) and we are committed to giving you a personalised service that meets your needs in a way that also protects your privacy. This policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this policy in conjunction with the Website Terms.
Broom House Investments Limited ('we', 'us' or 'our') are a 'data controller' for the purposes of the Data Protection Act 1998 [&GDPR?], (we are responsible for, and control the processing of, your personal information).
We may collect Personal Data about you from a number of sources, including the following:
1.1 From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2 From when you contact us (https://www.jamesclay.co.uk/contact) with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3 From documents that are available to the public, such as the electoral register.
1.4 Some of the Personal Data we hold about you may be 'sensitive personal data' within the meaning of the Data Protection Act 1998 and the General Data Protection Regulation, for example, information about your health or ethnic origin. We will only collect your sensitive personal data with your explicit consent.
2.1 Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1 To help us provide you with the services requested.
2.1.2 To help us to identify you when you contact us (https://www.jamesclay.co.uk/contact).
2.1.3 To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.4 To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.5 To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.6 To help to prevent and detect fraud or loss.
2.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners. Please see 3 below for more information on our marketing.
2.1.8 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.9 We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3 We may disclose your personal data to:
2.3.1 other companies within our group;
2.3.2 other entities of the group we belong to, or with our business partners in accordance with the "Marketing" section below;
2.3.3 our chosen payment processing providers
2.3.4 our agents and service providers;
2.3.5 credit reference agents—see 2.7 below; and
2.4 We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.4.1 if we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets;
2.4.2 if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings; and
2.6 In connection with any transaction which we enter into with you:
2.6.1 We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.6.2 If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
2.6.3 If you need details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, please write to our Data Protection Manager at Broom House Investments Limited, Calder Bank, Unit 1, River Street, Brighouse, West Yorkshire HD6 1LU.
3.1 We would like to send you information by post, email, telephone or text message (SMS) about our products and services, competitions and special offers which may be of interest to you.
3.2 Other businesses within our group and/or our partners which we have selected carefully may also send you similar marketing messages, depending on what you agree with us.
3.3 We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you complete your purchase.
3.4 If you have consented to such receive marketing from us, our group or other businesses, you can opt out at any time. See 4.4 below for further information. If you opt out of receiving marketing information from us we will still send you information relating to your purchases and account.
4.1 Your rights in relation to your personal data are contained in the Data Protection Act 1998. We have outlined some of your key rights in the remainder of this section.
4.2 Right to request a copy of your information - you can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:
4.2.1 email, call or write to us using the details provided on the Website (https://www.jamesclay.co.uk/contact);
4.2.2 let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
4.2.3 let us know the information you want a copy of, including any account or reference numbers, if you have them.
There may be a nominal charge of £10 to cover administrative costs.
4.3 Right to correct any mistakes in your information - you can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:
4.3.1 email, call or write to us using the details provided on the Website (https://www.jamesclay.co.uk/contact);
4.3.2 let us have enough information to identify you; and
4.3.3 let us know the information that is incorrect and what it should be replaced with.
4.4 Right to ask us to stop contacting you with direct marketing - you can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:
4.4.1 email, call or write to us using the details provided on the Website (https://www.jamesclay.co.uk/contact), it may take up to 14 days for this to take place;
4.4.2 let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
4.4.3 let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone),
5.1 We have strict security measures to protect Personal Data.
5.2 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
5.3 We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
5.4 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
5.5 It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
5.6 While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.
6.1 If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
6.2 Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
7.1 A "cookie" is a piece of information that is stored on your computer, tablet or phone to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
7.4 The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
7.5 For more information generally on cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies
8.1 The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
8.3 We exclude all liability for loss that you may incur when using these third party websites.
Last updated: 9th November 2017